Customer Service Phone Technician - Electronics - Floater

General Job Description Summary: Reports to and receives assignments, instructions and direction from Customer Service Supervisor and Manager. Installs and/or maintains equipment at Helena facility, responds to customers’ request to troubleshoot and repair laboratory equipment as needed, document repairs on paper or by electronic media, complete work orders. Required to travel when needed to assist Field Service Personnel with various duties, or to cover temporary vacancies. Performs various clean-up and housekeeping duties. Observes and follows all safety rules and procedures, including maintaining a clean work station, wearing required PPE, etc. Performs various other duties and activities as directed by the Supervisor and/or Manager.  Must meet all elements of the Helena Standards Pertaining to All Jobs, Job Classification Standards – Job Requirements Matrix and General Job Requirements.

Experience: Military experience or a minimum of two years field experience in electronics, bio-medical or similar equipment repair. Must know how to use multi-meters, temperature meters and torque wrenches.

Education, Training and Skills:  At least an AA Degree in Electronics or equivalency work in the field or bench tech electronic work, with some understanding with PLC, digital motor control electromechanical understanding, and some proficiency working with computers and basic networking.

Additional Requirements: This position requires at least 40% travel.

Test Required: Yes              Type of Test: Written

Applicants are required to complete an application and must possess the required basic qualifications to be considered for the position. Resumes are only accepted with a completed application.

Applications are available at the Helena Laboratories Human Resources Department located at 1530 Lindbergh Dr. Beaumont, TX, or you can download an application from the Helena Laboratories website at, www.helena.com. You may submit your completed application by mail, in person, by email to jblair@helena.com or fax to (409) 842-3749.

Helena Laboratories Corporation is an equal employment opportunity employer, offering equal employment opportunities to all individuals and will not discriminate against any employee or applicant for employment because of religion, sex, sexual orientation, gender identity, race, color, national origin, age, protected veteran status, marital status or disability. EEO/AA

Salary/Compensation: $45,000 - $60,000 per year

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